Company, Customer, and the Emotional Bank Account

http://www.peoplemetrics.com/blog/company-customer-and-the-emotional-bank-account-3/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+peoplemetrics_blog_rss+%28PeopleMetrics+Blog+Feed%29

 This post examines how companies can use the customer experience to make deposits in the emotional bank accounts of their customers.  We give this post 5 stars…er..”smiley’s.  :)  :)  :)  :)  :)

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