Customer Complaints: The Valuable Gift of Getting the Whole Picture

Click here to read our recommended post: Customer Complaints:  The Valuable Gift of Getting the Whole Picture

RecommendedHaving had some unresolved customer service issues recently, I “expressed” them to others over the weekend but not to the company involved.  Why?  Because I didn’t think it would really matter to the company if I did.

A company must communicate an openness and concern to customers OR they will miss many, many opportunities to improve (and/or keep the customer.)

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